Return and Refund Policy
We want your return to be simple and fair. Please review the details below and contact our Customer Support team before sending anything back — we'll walk you through it.
Residential Product Returns
Products purchased for residential or personal use may be returned within 30 days of delivery.
To qualify, the product must be:
- Unused and in its original condition
- Returned in its original packaging
- Complete with all accessories, components, and manuals
Original packaging protects the product in transit, so please hold onto it until you're confident in your purchase. If packaging is missing, incomplete, or damaged, contact us first — we'll review the options with you rather than declining outright.
Not covered by this policy:** commercial equipment, and products purchased for trade, resale, or business use. These fall under separate commercial terms — contact Customer Support for details.
How to Request a Return
1. Contact Customer Support within 30 days of delivery with your order number, the reason for return, and any requested photos or videos.
2. If approved, we'll send return authorization and shipping instructions. Please wait for these before shipping anything back.
3. Once your product arrives at our warehouse, we'll inspect it and process your refund or replacement.
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Change of Mind Returns
For returns due to a change of mind, ordering mistake, personal preference, or any other reason not caused by Pizza Goods, the customer covers both the original outbound shipping and the return shipping.
Original shipping charges are non-refundable. If your order shipped free or at a discount, the actual outbound shipping cost may be deducted from your refund.
Incorrect, Damaged, or Defective Products
If your order arrives incorrect, damaged, incomplete, or possibly defective, contact us right away.
Please keep the product and its original packaging while we look into it — we may ask for photos, videos, or other details to find the best solution quickly.
When a return is approved because of a confirmed Pizza Goods error or delivery issue, we cover the return shipping.
Refunds
Approved refunds go back to your original payment method once we've received and inspected the returned product. Refunds typically appear within 2–14 business days, depending on your bank or card issuer.
Warranty
Every Pizza Goods product includes a 12-month limited warranty, extendable to two years at no cost with product registration. Warranty claims are handled separately from standard returns — reach out and we'll point you the right way.
Contact Us
Email: support@pizzagoods.com
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Please include your order number and product details so we can help as quickly as possible.
Pizza Goods reserves the right to update this Return and Refund Policy at any time. Any changes will apply to purchases made after the updated policy is published.